Refund - Exchange policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
For Wigs, the wig lace shouldn’t be cut.

We only process a refund when the wig is untouched and the lace haven’t been cut, worn or washed.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@crystalhairextensionss.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@crystalhairextensionss.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. For hygienic reasons, all hair bundle , wigs , lashes and bonnets are FINAL SALES.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only replace items if they are defective , damaged or we made a mistake in your order.

If you need to exchange it for the same item, send us an email at 

contact@crystalhairextensionss.com  and will open an investigation and determined if an exchange is warranted.

NOTE : We reserve the rights to deny an exchange if certains conditions are not met. 

 By making a purchase on www.crystalhairextensionss.com, you confirmed that you read and understand out policies and agree to abide by them.